Review on LG 32UP83A-W Computing Monitor with FreeSync, High Dynamic 💻 Range, 75Hz Refresh Rate, Wall-Mountable, and Compatibility with 32ML600M-B HD Display by Justin Chance

On July 15, 2019, my wife and I purchased an LG 32ML600M-B monitor from Revain. The monitor stand broke a few months ago. One day it just broke. When we first received the monitor the stand seemed very flimsy and flimsy for a monitor so I wasn't at all surprised when it broke. Fortunately, the monitor itself was not damaged. I called LG support and they said the monitor was still under warranty. I have the name of the person I spoke to, as well as the names of all the many people I've spoken to at LG since this all started. I will make them available if needed. The person on the phone said they would contact me "soon". After a week I was still not contacted, I called back and was told that someone had tried to call me on my home phone. Well, I get a lot of calls from telemarketers every day and I don't answer. I told the person I spoke to at LG that I would prefer to be contacted via email. Nobody warned me that someone would call me. During that second call I told the person that I would like to talk to them on the phone until I get some sort of email confirmation that my case is at least being looked at and that they are going to get the defective part shipped to me. This man assured me that he could not do it while I wait, but the letter would come "soon". This letter never arrived. I waited a week. So I call LG support AGAIN. And although I was told they had a record of my two previous calls, I was now asked to provide proof of purchase. Why haven't I been asked about this on any of my previous calls? We've been here for a month now. I have provided a screenshot. This time the person was waiting on the phone with me when they received the email. He verbally confirmed this to me, confirming that the monitor was still under warranty and assuring me that "someone will be in touch soon". Nobody has ever done this. So I call LG support AGAIN. This time I was very angry, rather upset, and insisted on speaking to the manager. I was put in touch with LG Executive Services, who I was told were "the top of the LG customer service food chain". The person, who seemed very nice and trying very hard to please me, apologized and said that he would personally arrange for the defective part to be shipped to me immediately. He also told me that he doesn't know anything about the monitor itself as he mostly works with fridges(?). While I was on the phone with him, I explained to him in detail what was broken. He told me he was looking at a diagram of a monitor stand during our conversation. It's not really a complex build and the way I explained it should have made it clear which part was actually broken. This is the only part of the monitor stand that is subject to weight or stress. In fact, this stand is so flimsy that I think they had to replace some of them. A week later I opened my mailbox and found that he had sent me the completely wrong part. The part he sent me was a small plastic cap that attached to the monitor stand. It is a cosmetic item that has no function other than a cosmetic function. Who could have thought that this part I explained to him on the phone is beyond my comprehension. I emailed him straight away and this time I decided to include pictures of the broken part. Why he didn't suggest it in the beginning if he wasn't sure what the right part is I have no idea. Maybe I should have thought about it, but I don't do monitors or customer service. It's her job, not mine. So I'm very upset now. The monitor is now taped to my wife's desk at a 40 degree angle to the ceiling. She uses it for work and spends 12 to 16 hours a day on it. Now she has pain in her neck at the corner of the monitor. So thanks to my last email I now had no doubts that he would recognize the correct part from the attached photos. I insisted that they send me the correct past immediately. And yes... I wrote it in the email in capital letters. "RIGHT AWAY". Now I'm angry. wouldn't you be And guess what? I never got an answer from him. And to this day. The man totally disappointed me. I waited 10 business days, 14 days total, checking my email and inbox every day. I was hoping the article would show up in my inbox. It is not so. Now I just feel stupid. So I email him again. This time I asked him for his manager's name and email address. The one he obeys. This email was sent 3 weeks ago. To date I have not received any reply from him. I am completely shocked that someone claiming to be a customer service specialist for a large company has completely blown me away and ignored several of these emails. So now I'm looking for the names of the top three LG Executive Services executives, including the senior manager. I am emailing ALL 3 of them. That was a week ago and I still haven't heard from anyone. No Answer. I also sent them a message on their Facebook page but to no avail. What am I doing? Contact the Better Business Bureau? I doubt it would have any impact. Relentless emails until someone helps me? I also doubt it will make much of a difference. Aside from being angry or upset, I feel incredibly stupid. I can almost imagine the support "specialist" laughing to himself while ignoring my emails. The lack of integrity, commitment to customer service or any hint of integrity or concern for their customers is truly unlike anything I have ever experienced before. So now the monitor is taped to the wall and table, the tape damage on the table top is getting worse, and my wife's neck pain is getting worse too. I need help and really feel like I'm on the edge with LG. This whole epic has been going on for 3 months now and there is no end in sight. The monitor itself is fine. This is a monitor. But the stand will most likely break, and good luck to anyone at LG getting help if that happens. And expect to spend TOO MUCH of your time getting that help. I will never buy another LG product again and I highly recommend you.