I like that it is easy to set up our account with little input from employees who would normally be responsible for maintaining eRx systems (ease of use). Once we had created an initial user profile there wasn't much else required except checking back periodically as new features or modifications are added over time by SureScript's team members/developers; sometimes they don’t get out quickly enough - esp if you're not notified! Easy access / visibility into patient records & drug therapy plans makes process better aligned w Rx workflow at clinic level rather than waiting until end point when prescribing physician has completed his portion of task flow charting drugs prescribed etc.. I like that it is easy to use and does what I need it to do. I don't like that there isn't an option for an online view of your patients medical record for doctor's offices. It would be nice if they added that feature. The software has been great to help us transition into using e-prescription. We love being able to have access to our patients' information from anywhere we are.