Review on Breville Nespresso Vertuo Next BNV550GRY Espresso Machine with Aeroccino in Light Grey by Jongkol Amphaiphit ᠌

I was presented with a nespresso coffee machine in mid-January 2022. When we started connecting it, it did not work. I sent it to the service center. It was written that I had one part replaced. But while she did not work, I sent the 2nd time for repair. After about 2 weeks, they sent it to me with paper that the coffee machine was in good condition, no repairs were made. I took a video of the coffee machine not working and sent it to the post office of the nespresso club, who sent it to the service center. No response, 2 weeks have passed. The coffee machine was sent for repair for the 3rd time. Now she came again with a note that it was working, there was no repair. But she doesn't work either. The funny thing is, they send me a certificate that the car is working, and each time it is in the "repair" of 2 weeks. If it is working, why keep it in the service center for so long? This issue has been resolved for 3 months now. Never in all that time has there been a coffee machine to substitute. Once offered, provided that I buy capsules. It is strange to suggest this, considering that my own has never worked. I sent an application to refuse warranty repairs, they simply returned this application to me. After all, the machine is of the "working" type, it doesn't matter that I sent a video of the non-working machine immediately after the so-called "repair". I want to note separately the work of courier delivery: there were 2 cases when we agreed that the coffee machine would be picked up on a certain day, but no one came. And they never said in advance that the delivery would be at that time. They did not ask if I would be at home, if it was convenient for me. I was just lucky that these days I was not in the office, but worked remotely. It is very strange how some couriers react when I want to check the coffee machine, whether it is in place at all, whether it was brought to me in a broken condition. They say our business is to deliver, sign quickly. Loyalty and customer care - zero, do not wait. It was the worst gift of my life.