Review on Classic Style and Comfort: Pendleton Men's Lounge Black Watch by Kevin Lawson

I live in the United Arab Emirates and placed an order on February 13, 2020. I thought the bathrobe was good against the winter cold, so I ordered it for my father. When I sent it to Jordan for my father, he didn't use it until recently as it's not for winter. Then they found two holes in the fabric. I attach a photo. The problem is, I'm trying to find a way to contact the seller, it doesn't work. If customer reviews don't matter to them, the product isn't worth the amount you're paying for.