Review on Helpy by Justin Jeppi

I like that it is very customizable, you can add your own fields to custom reports and it has a good interface overall. The customer service team isn't always responsive when you have an issue or question. They do provide excellent support but sometimes it takes weeks for responses. So be aware that it could take some time to get a response back from them. Helpy is great for tracking the performance of agents within our call center. This allows us to see what they're doing and where they need improvement.