It is very user friendly as compared to other software I have used in past like AutoCAD that was difficult for non technical users (me).
There are some features we would love but it seems they don't think of them because this tool has been around since 1997! Some functions just work better than others - such things include making changes or updating existing products without having access from outside our network if you need help make adjustments after hours etc when your colleagues aren’t available at their desks there isn;ts much support via email either which can be frustratingly slow due too many people trying use one inbox/email address so sometimes responses take ages with no acknowledgement until days later even though its likely someone replied already within minutes anyway!!