Review on PurrfectZone Stainless Showerhead Extension Replacement by Jim Bijelic

I need 48 inches so I thought it would work great, it was 1 inch too short to work properly. HOWEVER, WHEN THE COMPANY RECEIVED MY COMPLAINT, SHE CONTACTED ME IMMEDIATELY AND VERY POLITELY AND LOVINGLY APOLOGIZED. NOT ONLY THAT, BUT THEY IMMEDIATELY REPLACED THE HOSE WITH A LONGER HOSE AND SENT IT TO ME. I WAS RETURNED BY ATTITUDE, courtesy and kindness towards me. PROBLEMS ARISE, BUT IT IS IMPORTANT HOW THESE PROBLEMS ARE SOLVED AND RESOLVED. INSTEAD OF LOSING ME AS AN INADEQUATE CUSTOMER, THEY TURNED THE MIRROR AND GAINED ME AS A SUPPORTING CUSTOMER! THANK YOU PURFECTZONE!