I really like that they are located close to my home, so it's easy for me when i need them! They also provide great customer service which makes working with their team much easier than other datacenters we've used previously (and yes this includes colocation). Their support staff can be very slow at responding but otherwise everything has been fine thus far - nothing major came up during setup or implementation process aside from some minor hiccups here & there while setting things up/upgrading servers etc., most likely due to lackadaisical approach towards documentation as well :P.