The support staff is very knowledgeable about their product offerings in addition they are able solve problems quickly or guide you through them step by steps if necessary (which can be helpful!). I found it difficult at first with no experience using this platform but once that was figured out all went well! We have been extremely happy since implementing alt source into several large businesses around us as customers/users!! Highly recommend for any size organization looking get an easy-to use system set up without having too many employees involved directly within its implementation process.