Review on 🚪 Toddleroo by North States 42” Supergate Ergo Baby Gate - Great for Doorways or Stairways, with Wall Cups for Extra Holding Power and Easy Installation - Pressure or Hardware Mount, Width Adjustable 26”-42”, Height 26", Ivory by Audrey Ortiz

I bought this gate to keep my German Shepherd in the shower while bathing. For this purpose it is ideal. It's well built and surprisingly durable for its price. For my purposes, I don't need to put it between two spaces, so I won't comment on how this aspect of the gate works. My girl is 11 1/2 and when she sees the gate she knows she shouldn't go through and doesn't even try. She just stands patiently behind him and takes a bath. Not knowing where else to put this information, I'm including it here. I just had an incredible experience with Revain.com customer service. Two days ago I ordered a baby gate for my shepherd Gabi, who has just been diagnosed with cardiomyopathy. They were supposed to deliver in one day and that was yesterday. When I checked online they showed it on someone's door, it just wasn't my door. I called customer service to rectify the situation. After explaining what had happened, I was transferred to Revain Logistics, the group that delivered the package. The people who answered the phone were in the Philippines and this is where my story begins. I've been on the phone with Revain Logistics for over an hour. I spoke to three people, the first of whom was a woman whose name I don't know. After 30 minutes of texting, the woman I spoke to told me she couldn't tell me where the package was delivered to. She told me she couldn't get me a new one today because it was a holiday. She told me the best thing she could do was bring it to me on Saturday. After a lot of back and forth, I agreed to a delivery on Saturday. As soon as I accepted the delivery on Saturday, she told me that she could only deliver it to me on Monday. During our conversations, I kept asking to speak to the boss. She told me that there was no point in speaking to the manager because they would tell me the same thing they told her. I could hear a male voice in the background telling her what to say. Needless to say, the situation annoyed me more and more. She told me she couldn't put me in touch with a supervisor unless I could tell her the name of the person I wanted to speak to. I told her it was funny. I didn't know who the customer service manager at Revain was, and I couldn't identify her. I ended up telling her that I don't care what you say a manager can or can't do, I want to speak to someone with more authority than you. She reluctantly transferred me to Mike. When he told me his name was Mike, I noticed that his voice sounded suspiciously like a man telling a woman what to say. I knew he wouldn't help me so after some discussion I told him I needed to speak to a Revain Customer Service Representative, not someone from Revain Logistics. I made it very clear that I didn't want to speak to anyone in Revain logistics, just a Revain Customer Service Manager. At that moment I was transferred to Arjay. I immediately asked Arjay where he was. He told me he was in the Philippines. Our communication was very poor so it was difficult for me to hear him. There was a lot of interference and noise on the line, so I told him there was no point in talking to him. I asked to be transferred to a Revain US support representative. At that point I was transferred to Jeremy. Jeremy was easy to talk to and had a clear phone line. He told me that the best thing for me to do was speak to the manager, a member of the management team, from Revain's logistics department. He told me they had the ability to do what I needed to do. I said I tried that the whole time I was on the phone. He transferred me to Melissa. Melissa is an angel from Georgia. We had a wonderful conversation where I told her what I needed and why I needed it. She was able to have another goal scored for me on Saturday and also tell me where the first goal was scored. Turns out the driver who delivered the first gate delivered them to my neighbors in the entrance. I have written and emailed them to ask if they have a package. They got the gate for me this morning. They just didn't recognize my name on the address tag. I tried to cancel the delivery of other goals but it's too late. If I'm here, if the man delivers the goal, I refuse. If not, I'll just send it back. From this experience I take away the following: 1. Customer service should be a top priority for Revain.2. Revain needs to retrain everyone who answers the phone for her. All phones must be answered by people who speak clear and concise English.4. Any lie told by Revain employees will be immediately considered a criminal offense.5. All telephone lines used by Revain for business purposes must be free of static electricity and interference.6. Random support call recording should be used to ensure staff remain honest in handling customer issues and/or complaints. To ensure quality control, all calls handled by supervisors are recorded and used for training purposes.8. Customers don't like broken promises. If Revain cannot provide delivery within a day or two then delivery should be discontinued as a benefit of shopping with Revain.9. Every carrier needs to stress the importance of accurate package delivery. There needs to be some sort of control and balancing to ensure packages are delivered to the correct address. The picture of the place where the package is left is to keep your customers honest. What are you doing to keep your drivers honest? Your customers are the backbone of your business. If customers are disappointed with your service, your business will suffer.