Got the 9ft single bypass rail for a bedroom closet. When the package came, one of the hanger wheels wouldn't turn well, and 2 of the bypass pieces seemed to be missing from the package. I messaged the seller and they responded immediately (within hours) to send a replacement hanger and the missing pieces. They also mentioned in the message that they have a 5 year warranty which seems incredibly long. Very happy with this level of support that isn't always common on ebay.The installation instructions are also very clear, so that's nice too.
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