I like how easy it was to install and use for our clients. It makes finding compliance issues very simple. The software has been updated several times over the past year or so which has made it more intuitive. There are some features we would love to see added in the future (such as being able to assign alerts from other applications). We have used this tool since its inception with a large Canadian insurance provider and continue to be impressed by their dedication to continually improving the platform and adding new functionality. They take customer feedback seriously and actively seek input on what they could improve upon.