My new Fiskars micro tip pruning shears arrived on July 31st and on first use the spring fell out and got lost in the ground cover. I contacted Fiskars to request a spring replacement and received a reply on August 18th with a case number. But there is still no spring on September 6th. I tried to contact them again but to no avail. The phone number is not receiving calls or messages. I have been using Fiskars products for many years. No longer.
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