The support team at Rational is very helpful and knowledgeable. When I'm looking at issues that are more complex than I can handle myself, I can always count on them for help. The interface is not user-friendly. Sometimes I can't find something I'm looking for after I click on it. I think it is very important to know the business processes that the software will be supporting. I think it will help you figure out how to use the software more efficiently. The software is great for any business that requires a software configuration management system. The software helps me to track changes to the system. This makes it easy for me to provide my customer with the best support possible. It makes it easy to keep everything up-to-date and up-to-date with the customer.