The support team at Rational is very helpful and knowledgeable. When I'm looking at issues that are more complex than I can handle myself, I can always count on them for help. The interface is not user-friendly. Sometimes I can't find something I'm looking for after I click on it. I think it is very important to know the business processes that the software will be supporting. I think it will help you figure out how to use the software more efficiently.
The software is great for any business…