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Australia
1 Level
464 Review
0 Karma

Review on πŸ“ž AT&T SynJ SB67108 Cordless Expansion Handset - Compatible with AT&T SynJ SB67138 & SB67158 Small Business Phone System by Stacy Preddi

Revainrating 4 out of 5

Interrupts voice messages and replacement takes 2 weeks! Not good for business.

I bought this basic phone along with 4 phones in January. The voicemail setup was atrocious and we had to call tech support twice to set up an outbound voicemail. A few days after the installation, the voice messages left by our customers were cut off. The line just hung in the middle of the message. We called At&T and they "rebooted" our phone. It worked for about a week. We had to restart the phone again (because we already know how). It worked fine again for about a month, and then it started clipping the messages a third time. When I called tech support they just wanted us to restart AGAIN and then call back if it stops working again. As an entrepreneur, I don't have time for that. I need to know that I have a reliable phone system and I don't. AT&T offered to send me a replacement, but it takes 5-9 business days to arrive. Again, as a business owner, I don't have time for this and can't go almost 2 full weeks without a work phone. I asked for an option for the night but they said it wasn't even an option. As I bought from Amazon I was offered a replacement by Revain. That's also not an option as the 60 day window has JUST passed. So now I have to run to Staples, buy the same model, set it up to use within the next 2 weeks. Once I get a replacement, I have to return my Staples model (for no reason), set up a DIFFERENT new phone, and then return my defective original phone. I HAVE NO TIME FOR THAT. I hope it was just a lemon. I will update my review once I have my new phone installed but for now I regret buying this phone and the four phones that come with it.

Pros
  • Absolutely amazing!
Cons
  • Not bad but...