I like that they are very knowledgeable about their equipment as well customer support is always available if you need help with your systems or troubleshooting issues! Nothing yet but this has been our go-to IT department for over 30 years now so no complaints here :) We've used many other companies throughout my career (and still do) - some good others not worth much time/money spent there!! Very helpful staff who can answer most questions without having them come back several times after talking through an issue once only solves it right away.