The volume up button is covered by the orange plastic case and when you put it in the black case it holds the volume up button down so you can't turn it down. I bought this specifically for the a71 5g, it claims to be made for this phone. I have a Verizon 5g UW version that is different from the actual 5g version. You should point out that it doesn't fit the Verizon version (or even the at&t version according to other reviews, I think I'd warn you).
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