The fact that they are there 24/7 is great! I've been working remotely for over 6 months now from home so this has definitely helped me out as well being able to get help whenever needed was very helpful especially when it came time getting back up after my computer crashed last week haha!! Sometimes you can feel like its not always available but thats just because everyone's schedules don't work at same times which makes sense considering we're all remote workers here :) But overall i think value selling associates does an amazing job of helping their clients succeed even if your schedule doesn't quite line-up perfectly together.
They do what needs doing whether during business hours or off peak (in case our customers need us right away).