Update: The customer service team contacted me quickly after reading my review. They think I received a defective bag. They have since sent a new bag to fix everything. 5 stars for customer service and support for their product warranty. The bag works great. Unfortunately, it rained for three days of my overland trip. Not fully waterproof. My things got wet. The advantage of this bag is the huge cargo space. It's well built. The bag has traveled 1811 miles with no damage. I would give 5 stars if it was totally waterproof. The straps were a bit chunky and didn't seem strong enough when I was stacking the boxes. I added two ratchet straps just in case.
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