the popsocket falls apart further. popsupport replaces it with no problem. The Otterbox part is great and the Otterbox and Popsocket support is great. Update 7/2021: A second identical Otterbox case bought in 3/2021 for another iPhone just cracked. I'm surprised and disappointed that Otterbox is charging me a $7.45 (inc.tax) shipping and handling fee for a replacement. At the very end of the Warranty Information PDF it says "Otter reserves the right to charge shipping and handling fees in connection with the evaluation and fulfillment of warranty claims" so I think they are within their right to charge.
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