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Aceyus Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Aceyus

Aceyus provides enterprise and mid-market companies contact center solutions designed to elevate and enhance the customer experience through real-time contact center dashboards and reporting. We stitch together call center data, WFM, CRM and omnichannel data, among others, to provide customer experience teams with the real-time data they need to make effective and agile decisions. In business since 2002, Aceyus has provided the world's biggest brands and government agencies with the data they need to ensure efficient contact center operation.

Reviews

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Type of review

Revainrating 5 out of 5

Great Tool For Agents And Supervisors

The ability for me as an agent or supervisor is that it has all of our calls in one place so I can see what's going on at any given time. It also helps when you have multiple agents working different shifts which makes scheduling easier because we are able to check each other work schedules before calling out new customers. Sometimes there will be times where no information pops up but if you keep refreshing nothing shows up either. Also sometimes things don't show up right away after putting…

Pros
  • Easy access.
  • Ease with seeing how much hours worked
  • Hours clocked properly displayed, not missing anything
Cons
  • I don't really have any dislikes about this, everything is just fine