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Action1 Review

3

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Very good

Revainrating 4 out of 5  
Rating 
4.0
IT Management, Remote Monitoring and Management (RMM)

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Description of Action1

Action1 RMM is a fast and powerful cloud-based Remote Monitoring & Management (RMM) solution created for MSPs and IT professionals to manage endpoints, comply with security standards, and support remote end-users. With Action1 RMM users are able to: - Gain complete visibility on the health and security of the managed endpoints - Identify missing updates across the entire fleet of workstations, schedule and automate maintenance work from a centralized dashboard - Roll out updates on multiple devices at once, silently install or uninstall software, reboot computers, run scripts — support both in-office and remote employees centrally 
 The solution requires no LAN, VPN, or firewall configurations to securely connect to remote workstations for assistance or unattended support sessions, and it works equally fast with 100 or 100,000 endpoints. Action1 RMM is free forever for up to 50 endpoints, and it includes all the paid version features.

Reviews

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Type of review

Revainrating 4 out of 5

Action1 - Great asset for IT support team

Ease of use - it's very easy once you get used to how everything works; no learning curve at all! As an admin we can easily see what devices are connected/disconnected from our network as well as their status in real time without having to send out emails or run reports every day. It would be nice if there was some sort of web interface so that non tech savvy users could access this tool more frequently than using email notifications only. We have been able solve many problems by being alerted…

Pros
  • Easy system setup
  • Reliable device monitoring function.
  • Very user friendly UI with built in support for iOS, Android & Windows platforms (as far i know)
Cons
  • No ability view data over multiple locations simultaneously

Revainrating 4 out of 5

Easy monitoring software with lots options

I like that you can see all of your devices at once in one dashboard. It's easy to navigate between clients and users as well as devices. You also have many different reports available which makes it easier than other products out there. There are some features which could be improved such as being able to save more than just 1 report per device or client. If you're looking for an inexpensive way to monitor multiple devices then this might fit the bill! We use action 1 to view and track our…

Pros
  • The ability keep up with everything is nice, but not too expensive if used correctly; we only need basic monitoring capabilities so using something simpler would work fine maybe even free? :)
Cons
  • Having limited options when saving certain data (for example having trouble finding any sort of reporting option)

Revainrating 4 out of 5

Great remote monitoring solution for smaller companies

Action1 is a great RMM product, with a great web interface. The product is not as configurable as RMM, so you will need to do a fair amount of configuring to make it as useful as you need. Action1 is a great product and is a great foundation to build with your RMM product. Action1 will give you the foundation you need to build your own RMM product - the product is great, but there is a fair amount of configuring you need to do. I like that Action1 allows you to manage devices remotely without…

Pros
  • Great customer support
  • Easy installation process (most things can already been installed by default)
  • Good feature set for remote management software.
  • Comprehensive reporting options available through Web UI/API via REST calls or OData feeds
Cons
  • Extremely pricey compared other similar products out their
  • Somewhat difficult setup at first due lack documentation & poor onboarding experience