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Akio.Cx Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Akio.Cx

Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.

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Type of review

Revainrating 4 out of 5

User friendly for both users and customers

I like how user friendly it was to use for my staff who know nothing about CRM systems or using them daily. The ability to update information without needing an IT department's help made us look more efficient at our jobs than ever before! At first we did not realize that there were other features included in this system but as time went by they started adding different ones (such as social media marketing) so eventually realized everything you could think of can be done with your software if…

Pros
  • Good customer service team is very responsive & attentive
Cons
  • Social Media Marketing feature may require further development.
  • Website content creation via Wordpress does take longer compared its competitors' offerings