It's easy to use for any size of hotel chain; great support when you have questions or suggestions! They're very open minded about new ideas that could be implemented but haven't been thought out before hand so it can take some time / understanding from their end (or even you!) if they want/use those features at all once created. I think this is more an issue in non US countries as opposed to where hotels are located here locally since we've not had issues yet using them across 4 internationalโฆ