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Bay Pointe Technology, LTD Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Bay Pointe Technology, LTD

Bay Pointe Technology is a full-service IT solutions provider for SMB and Enterprise businesses.

Reviews

Global ratings 3
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  • 4
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  • 3
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Type of review

Revainrating 4 out of 5

Great Company with Excellent Customer Service

I like the fact that the company is reliable and responsive. They are always willing to help you and get to the root of the problem. I don't like the way you have to have a computer to get help or a computer in a location that can be reached. There is a computer in the location that I have been going to. I think the software is outdated. It is not as user friendly anymore. There are new programs that are more user friendly. I like that they are a great company, but sometimes it is difficult to

Pros
  • The customer service has helped me with my problems when needed which makes everything easy for everyone involved! Also very helpful if something happens while we're out at work so our customers never lose contact during an issue!! :) Great support team!!! Thank You!!!! :D
Cons
  • Sometimes there's long wait times between calls

Revainrating 5 out of 5

Great service & extremely responsive friendly staff

The team at BPT are very knowledgeable about their products which makes it easy to get support when needed! I have never had any issues with them in over 10 years of working together so far (I've been using both desktop computers as well laptops). They also offer great discounts if you sign up through us - we can provide an even better deal than they do themselves!! We use our PCs primarily but sometimes need help troubleshooting or getting software installed/configured correctly via remote…

Pros
  • Super helpful staff highly responsive
  • Great rates compared w other places around same industry
  • Provided free technical assistance for several IT problems while growing businesses.
  • Easy ordering process & quick delivery once order is placed by customer service group here
Cons
  • Some difficulties

Revainrating 4 out of 5

An Exceptional Technology Consultancy Firm

I like that Baypoint Tech can get creative with technology to help solve our business needs. I also really appreciate how easy they make it to interact with them; they're always helpful and quick to respond! The only thing I dislike about Bay Pointe is that they aren't as affordable as other providers (or my own in-house team). If you want to stay ahead of the game, have some flexibility, and are willing to learn new things, then Baypoint Tech is the way to go. They've helped us implement many…

Pros
  • They're easy to get a hold of, and they're always quick to respond
Cons
  • Some things