Transform your incident and data breach response processes with dynamic incident response plans that are always up to date, automated workflows designed specifically to accelerate privacy team processes, and the best central system of record that reinforces legal privilege for all your response actions.
The platform is easy to use by both employees as well in our external partners during an investigation or remediation process such us PCI DSS compliance audits (eMSPs). It's flexible enough so you can change/adjust if needed without requiring too much time from IT department support staff - which was really important when we started using it almost two years ago now! I wish there were more options available within their "Incident Response Templates" section; like being able choose differentβ¦
Pros
Very efficient
Well maintained product that works very good for incident response plans, including those required under CJIS requirements.
Good reporting tool
Easy way get info into existing excel sheets via API callouts
The ability it gives us control over our process & workflow within an organization when addressing incidents as well has being able solve many problems we've had in dealing w/ other vendors who have been less than honest about their abilities / capabilities (ie "We can do this".) I wish there was more training available outside just watching demos or reading documentation - but if you know what questions need answering then its not so hard! We're solving some pretty big issues here at myβ¦