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CallPilotCRM Review

1

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of CallPilotCRM

CallPilot is a powerful and feature rich cloud based dialer platform. Designed by software experts, in regular contact with reference call centers, to deliver a flexible best of breed solution for call center management.

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Type of review

Revainrating 4 out of 5

CallPilot is a very feature-rich call center platform

I like that CallPilot integrates with many of our existing systems. The ability to seamlessly connect with our CRM and marketing automation systems is a huge plus. The interface is also very simple and easy to use. I dislike that the system is not as intuitive as other dialer platforms. There are some things that are not intuitive for us and we have to do a lot of trial and error to figure out how to use it. The system has many features and capabilities. I wish it were a little more intuitive,

Pros
  • Integration integration works really well
  • Ease of setup & implementation
  • Functionality (all in one platform)
  • UI/UX design
Cons
  • Not completely seamless integrations into Salesforce / Hubspot etc
  • A bit overwhelming at first if you're new