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Chorus Analyse Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Vertical Industry, Public Safety

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Description of Chorus Analyse

Chorus Intelligence is an independent specialist provider of data-analytics solutions.

Reviews

Global ratings 3
  • 5
    1
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Excellent Call Analytics Software: Chorus Analyse

The ease with which we can analyse our customer's call centre performance using this software, it has been very easy to implement into our organisation as well as train staff in its use. There are some minor bugs that need addressing but nothing major - just small things like having more options for customising reports or being able to export all results at once rather than one by one. We have seen improvements across most areas including first contact resolution (FCR), average handle time per…

Pros
  • I love how simple everything is! Easy interface from start up through reporting process so far..Easy access.easy implementation etc...I could go onto say much because there really isn't anything i dislike about chorus analyser
Cons
  • Some problems

Revainrating 4 out of 5

Overall good experience working and communicating together

I like that it's easy to use, very intuitive interface which makes using this software simple for new users as well experienced ones alike! The ability to export reports in multiple formats such excel or csv are great feature too!! Nothing so far but i am sure there will be more features added soon by chorustudio team. This product has been used within our organization since last 3 years now we have realized its benefits over other softwares available out here today with same functionality at…

Cons
  • No additional functionalities apart form basic reporting

Revainrating 4 out of 5

Overall good experience working and communicating together

I like that it's easy to use, very intuitive interface which makes using this software simple for new users as well experienced ones alike! The ability to export reports in multiple formats such excel or csv are great feature too!! Nothing so far but i am sure there will be more features added soon by chorustudio team. This product has been used within our organization since last 3 years now we have realized its benefits over other softwares available out here today with same functionality at…

Cons
  • No additional functionalities apart form basic reporting