Cloud Telephony Review

Cloud telephony has helped us eliminate our in house call center by allowing us to handle all of our customer service needs through an app instead of having agents answer phones, which allows us to better manage employee time. We are able to easily see what calls we have received and send them emails if necessary. The only downside is that it sometimes takes some time for your first agent to get trained on how to use it, but once they do its very easy to understand. It really has helped us be…