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Custellence Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Design, Diagramming Software

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Description of Custellence

Custellence lets you build customer journey maps by collaborating in a cloud based system so that you can put your customer insights into action!

Reviews

Global ratings 2
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    1
  • 4
    1
  • 3
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  • 2
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Type of review

Revainrating 5 out of 5

Great user friendly system & quick response times

I love how easy it is to use, very intuitive platform for all our marketing needs (we have multiple teams within one department). There are some quirks with importing data from other systems but they're working towards fixing this issue soon as well which will be great!! The support team has been able fix any issues we came across at short notice when needed too. We don't currently see anything specific about custellence and would recommend anyone considering using customer journeys or CRM…

Pros
  • Also provides good quality user interface compared even against Hubspot product line where sometimes UI leaves me feeling confused.
Cons
  • So-so

Revainrating 4 out of 5

CEM can really help boost up CXM in smaller businesses

I like the fact that it helps you to understand how your customers are interacting with your website and also gives you ideas about where you need to improve and what areas of your business you need to focus on. I dislike that it is an expensive solution for a small business, but if you have enough resources, then it could be worth it. There aren't many customisable features to make it more user friendly, so it isn't very intuitive at first. The software has made our customer experience…

Pros
  • We can manage all aspects related Customer Journey mapping including Marketing Campaigns (A/B Testing), CRM data collection etc., without having IT team involved in this process which we were previously doing manually through SQL queries or Excel files making life easy! It's free as well :)
Cons
  • Still lots missing when compared against SalesforceIQ; however there will always differences between these two products since they serve different purposes.
  • Lackof