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CustomerIQ Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Marketing, Customer Journey Analytics

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Description of CustomerIQ

CustomerIQ is a holistic platform and services solution offered by Neal Analytics. It leverages our expertise with Microsoft Platforms, such as Dynamics 365 Customer Insights and Azure Machine Learning, to provide an integrated solution to help companies improve their customer experience.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Great solution if others aren't working as expected

The product works well for us in that we can easily collect all of our data from multiple sources into one place where it's easy to analyze. We're also able to aggregate everything together so that no piece of information gets lost along its way through your system. I think there are aspects of this tool which could be more user-friendly or designed better around specific industries/products - especially considering how big some businesses have gotten over time (think Walmart). However, overall

Pros
  • In terms customer support & helpdesk team as far goes their technical implementation side.They provide quick responses when ever i need assistance.Also ,the dashboard features make sure u keep track every day activities within organisation !!! Very smooth experience at end :)!!! Also love seeing live chat conversations bcoz those helps too much..:) Thanks Custome IQ Team For Support always..!!!!
Cons
  • Minor Issues

Revainrating 5 out of 5

This is an excellent tool and has many benefits

I love how easy it was for me to use this system! The training provided in order to get started using all of its features was very thorough & helpful - we were able to start collecting data quickly after completing that process. There are some minor glitches here or there but nothing major at this time (we have only been working w/this software since last week). Overall though, what they offer really makes sense from both perspectives-the user's perspective who wants more control over his own…

Pros
  • Easy layout with lots o options available so you do not feel overwhelmed even if your newbie looking like an expert;) It helps manage customer information efficiently as well providing tools such analytics within excel spreadsheet formats making our work easier overall..very pleased!!!!! :D.It is great especially considering i'm brand spanking fresh outta college :) thank god something works good enough already
Cons
  • There are troubles