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DialerAI Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Sales, Auto Dialer

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Description of DialerAI

DialerAI is a multi-tenant call center solution with billing designed both for businesses who want to offer call center services to their customers and organisations that want to call their contacts or use DialerAI for lead generation, market research, voting or predictive dialling. We can support from 10 agents to many hundreds of agents, make millions of calls per day, as well as receive inbound calls and direct contacts to an IVR or a live agent. Our customers are free to choose their own VoIP telecoms carriers worldwide to get the best possible value for money. Star2Billing S.L. (est. 2009) is the sole developer of the call center software DialerAI (https://dialer.ai/) and Newfies-Dialer (https://www.newfies-dialer.org/)

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Type of review

Revainrating 4 out of 5

Easy Dialer with good customer service

I liked how easy it was to set up and customize my account. It's very intuitive and allows you to add more features as your business grows! The UI isn't great but they're working hard at making improvements. If you are looking into building out an inbound dialing program then this product will be great for you. We were able to build our own dialers using other products but we wanted something integrated so that all of our teams could work together from one tool. There have been many times…

Pros
  • Customizability allowing me full control over what information is displayed, etc.Integration with Salesforce (which makes life easier)Abilityto track metrics like conversion rate / call volume/ agent performance & muchmore
Cons
  • Not always clear about who can do certain tasks
  • Can get bogged down by some advanced functionality