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Elephant Call Management System Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Elephant Call Management System

The elephant call management system is a call logging program designed to increase operator efficiency while providing accurate calculation and complete management of all your telephone costs

Reviews

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Type of review

Revainrating 5 out of 5

Great Phone System For Accounting Departments

You can view historical data of calls placed and calls received. You can also view your caller location information and all your call locations. The system is slow to load and sometimes requires a restart. Do your research, it's expensive. The other party on the other line can see how long you are on the phone. This can be a problem when a customer does not want to hang up on a representative. You can also place a hold on a representative for future help. I like that it allows me to do so much

Pros
  • Accounts page shows total time spent by reps from beginning until end.
  • Very easy interface
  • Can use several features without purchasing additional licenses; such uses include calling lists &/or recording audio notes while taking down info during those recorded sessions
Cons
  • Nothing