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eWORDofMOUTH Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Marketing, Demand Generation

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Description of eWORDofMOUTH

eWORDofMOUTH (eWOM”) is the leading Cardless Loyalty, Referral, and Rewards System for national chains. The eWOM system is fully integrated to online ordering, mobile, and Point of Sale.

Reviews

Global ratings 3
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  • 4
    1
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Type of review

Revainrating 5 out of 5

Great Tool To Help Businesses With Customer Loyalty

It allows our customers to earn points when they use their cards at our locations. They can redeem those points for money back in cash or gift certificates. We have been able to track where our clients spend money and also how much money we are saving. It was very easy to set up. There were some issues with it at first but they got them worked out quickly. I would say that this program needs more customer support. However, the people who work there are extremely friendly and helpful. They've…

Pros
  • Easy access
  • Great user interface (mobile app)
  • Friendly staffGreatCons : Not enough features available

Revainrating 5 out of 5

Great program for creating customer service tickets!

I love how easy it was when creating new cards with different colors or designs! It also made things so much easier during customer service/customer questions because they are able see exactly what you were talking about instead of having me go back over my notes each time we talked through something. Having more flexibility in design options would be helpful too - maybe even an option that allows us to create our own logos? But like i said above this program has really helped out at work as…

Pros
  • Great for tracking phone calls, meetings & follow ups
  • Easy use interface.
  • Wide functionality within one user system (all functions available from same platform)
  • Fast performance times compared other programs
Cons
  • Some cons

Revainrating 4 out of 5

Very professional and accessible: eWORDofMOUTH

I enjoyed working with our vendor because she was friendly & knowledgeable about loyalty programs! We are able see how much we spend within each program in order to maximize rewards points given out by these companies. Also very helpful to know what other retailers offer through their own card-based systems so that customers can explore all options before deciding which one will work best for them or meet needs they have at this time. This information assists us as managers when recommending…

Pros
  • The ability to see what we spend/earn across our loyalty programs
Cons
  • I have nothing to add to this review