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Fin Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
IT Management, Process Automation

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Description of Fin

Fin’s process instrumentation and analytics software builds a complete picture of your entire team’s work across all applications, so you can drive process, tooling, and coaching improvements, and clearly track the impact of your changes. Our browser plugin automatically logs the full clickstream of every team member's work and enriches your event stream with case records, video, and audio recordings to build a complete and real-time dataset of your operations. Get the missing data set your organization needs to connect the dots between process and outcomes and scientifically optimize the quality and efficiency of customer support.

Reviews

Global ratings 2
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  • 4
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  • 2
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Type of review

Revainrating 5 out of 5

Fin - Very Useful Time Tracking Tool

I love that it is so easy to navigate and use. I like that it is very customizable. There are so many different features that can be used. Sometimes it takes a bit of time to understand how to use them. It can be confusing at first. But once you figure it out, it's a fun tool. I like that it helps me track my work and be able to keep an eye on it. I like how it's easy to use and navigate. I also like the amount of support you have. It's very easy to get help when you need it. It would be nice…

Pros
  • Easy
  • Good interface
  • Great for tracking/managing your hours as well has project management with task lists etc.
  • Customer service response times were really fast 5 minutes or less!Cons : That there was no way we could create multiple users within our organization (all employees must sign up through one account)
Cons
  • Not the best

Revainrating 4 out of 5

Great tool, even better customer support

I like how easy it is to use - no prior knowledge required! The reporting functionality is very powerful with many ways to create custom reports. I wish there were more templates available for some sections. There are not enough templates in the report section that is new since v8 release. This has been an issue in past versions as well but maybe they have added additional templates over time? It's hard to tell because we haven't used them often enough to know what ones aren't missing. Using…

Pros
  • I like the ease of use and the ability to quickly analyze data and identify opportunities for improvement
Cons
  • I dislike the lack of available templates in the report section and the number of steps it takes to make a report