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Gree Chat Review

1

ยท

Very good

Revainrating 4 out of 5ย ย 
Ratingย 
4.0
Other Services, Managed Live Chat

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Description of Gree Chat

Australian headquartered, global provider of the software, agents and expertise to deliver a fully managed 24/7 Live Chat programme which proactively engages website visitors to systematically deliver more sales.

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Type of review

Revainrating 4 out of 5

Gree Chat - Great Customer Service Software

I like that we can have live chat with our customers at any time during their day or night! And it's free for us too!! Nothing really bad about this program so far but maybe some new things could be added in future versions? We are using gree caht as an customer service tool right now because there is no other option out here (in my country). The only thing i dislike sometimes when chatting through google chrome browser is how fast you get disconnected from your conversation partner if heโ€ฆ

Pros
  • Live chats
  • Easy access to contact center
  • Great Customer Service solution, especially great support team.
  • Free trial period before full version launch which helped me decide whether do continue further usage once fully functional product will come into action :)
Cons
  • There should've been more options related directly connectedness/ communication channels within messaging system itself instead having separate tabs dedicated just solely towards emailing each others
  • Sometimes getting disconnection even though both parties