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Grit Seed Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Professional Services, Implementation Services

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Description of Grit Seed

Grit Seed offer professional services startup company focused exclusively on AWS customer experience solutions including Connect, Lex and Polly.

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Grit Seeds really does boost customer engagement

We have been using this tool for our chatbot project to get feedback from customers about their satisfaction with us by giving them surveys through an email link or SMS text message after they interact in one of many ways that we can design into it (website visitations etc). The ease at which you are able configure your own survey is great as well! There's nothing I dislike so far but if there were something better than how easy was set up then maybe - just think outside-the box :) Have used…

Pros
  • The ease with which i can use it and the many ways i can configure it
Cons
  • I have been using it for about a year now and am able to survey my customers and my organization's customers and get the feedback

Revainrating 5 out of 5

Professional Services at Affordable Prices

I like that they are able to quickly get started with our project. They have been very responsive and helpful throughout the process. The pricing is fair, but not cheap. We have had to go back and forth several times trying to negotiate a better price. Our current rate is $1.50 per 1,000 characters. This is a little high for a small business. Our team has been working together since we first got started with them in June of this year. They are still learning our system and how we work. We are…

Pros
  • Great support staff! Very easy going people who take feedback well even if it's negative/critical comments about their product performance..Fast turnaround time from initial signup through completion at reasonable rates..Great customer service as needed..Very
Cons
  • There are troubles