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GuildQuality Review

1

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Vertical Industry, Construction

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Description of GuildQuality

GuildQuality provides customer satisfaction surveying, web-based performance reporting, and marketing services for home builders, remodelers, contractors, and real estate professionals. More than 2000 of North America's best home professionals rely on GuildQuality to help them deliver an exceptional customer experience, and articulate the quality of their service to prospective customers.

Reviews

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Type of review

Revainrating 5 out of 5

Great Customer Service & Constantly Improving

I have been using guildquality for over 10 years! It is great that they are always looking for ways to improve their product. They are constantly updating and improving the software and survey interface. The surveys are easy to navigate and quick to complete. There really isn't anything that I dislike about it. If you need a reliable survey tool, this is the one to use. We use guildquality to rate our customer service agents and to track their progress throughout the year. This lets us see who…

Pros
  • Survey editor
  • Ability add custom questions or fields within your own scripted interview flow.
  • Integration with Salesforce CRM system (eTA)
  • Great support team prompt response times via phone & email when issues arise
Cons
  • There are disadvantages