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Helpware Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Business Services Providers, Contact Center Outsourcing

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Description of Helpware

Helpware builds custom teams in Customer Service and Back Office for industry-leading startups and modern companies. Helpware expertise covers customer support, back office and medical concierge service, data annotation, data labeling, data entry, content moderation. With offices in Lexington, Kyiv, Manila, Berlin and Guadalajara, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Excellent ticket management tool - great customer support

I like how easy it is to use! It's very user friendly which makes using this software much easier than other programs out there that are more complicated to learn but don't have as many benefits available. There aren't any cons at all with my experience of working with help desk ticketing system called "Help Desk". If you're looking for an affordable way to get your tickets into one place then definitely check these guys out. They provide excellent value for money compared to their competitors

Pros
  • Easy, straight forward interface
  • Great customer support good people behind helping customers resolve problems.
  • powerful search/find function
  • Customer feedback feature
Cons
  • I don't really have any dislikes about this, everything is just fine

Revainrating 5 out of 5

HelpWare helps keep my clients happy

It's easy to use (and understand) with all of its features integrated into one platform - from ticketing through chat and email/phone bridge management. The ability to have multiple agents assigned per client is great! There are not many downsides as it does what we need very well. I wish that our tickets could be closed automatically after they've been resolved, but this isn't something you can change. We're using helpwate to manage our call center needs via an IVR system and chat interface…

Pros
  • All functions in ONE place
  • Ease for clients when calling.
  • Ability make changes within my own account insteadof navigating away then back again every time i wantto update information about myself etc..etc.)
  • Great support team available whenever necessary,
  • Easy access by phone if needed
Cons
  • I don't really have any dislikes about this, everything is just fine