This product has helped us to manage our calls more effectively, it helps me in taking care of my clients needs with ease. I have no real dislike about this service because its very easy to use & understand. The only thing that i would like to see improved upon is maybe some sort of call recording feature added so we can better record what's going on during the phone conversation. I highly recommend Hosted Dialer Solutions if your looking into an affordable solution which will help improveβ¦