It's good that I can record my clients' calls without any help from their side. There are many features included for us the call recording agents as well as its very user-friendly also. The best thing about this software is that it records all incoming & outgoing client related transactions. It provides easy tracking and monitoring of phone calls done by our Agents/Reps during working hours i.e., 8 AM - 5 PM EST or USA Time Zone. You don't have to manually log such logs every time you conductβ¦