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iET ITSM Review

4

ยท

Very good

Revainrating 4.5 out of 5ย ย 
Ratingย 
4.6
IT Management, IT Service Management Tools

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Description of iET ITSM

Create. Transform. Improve.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
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  • 1
    0

Type of review

Revainrating 5 out of 5

Great solution if you want quick implementation of your workforce planning

I like that it is very flexible with its ability to be used across multiple departments, projects, and business units within an organization. It has been a bit clunky in the past when using the tool for our IT support team, but we have made significant progress in improving this. The reporting functionality is also limited compared to other tools. I would like to see more customization and user interface improvements. There are several options available to us to create forms and reportsโ€ฆ

Revainrating 5 out of 5

Great tool to automate the work and save time.

The best part about this product is that it has many features which are helpful for our business needs. It's easy to use,it can be used by anyone without any professional training or experience. I like its user friendly interface and how simple it makes my work easier. There isn't anything bad in this software as of now but if you have an issue with something then please let us know so we can resolve your problem immediately. We are solving problems related to IT service management using thisโ€ฆ

Pros
  • Easy access through internet browser alongwith mobile applications too! Its great way keep track all activities happening within organization & employees' activity also gets tracked easily!!All these things together make very useful Software Product !!!! And when comes at such low price tag ,its more better.i think.he he..:) :) :) ).I love iT Service Management Tool !!
Cons
  • Nothing

Revainrating 4 out of 5

Robust tool and easy-to -use interface

The best thing about this product is that it has so many features which are very helpful when managing an IT Service Desk, from ticketing to knowledge management or even service catalogs! Also there's no need for additional software as everything can be done in one place with all its functions included (ease of use). I do not like how sometimes you have issues connecting your computer because they don't give any explanation why something doesnโ€™t work well enough but only say "we're sorry weโ€ฆ

Pros
  • I like how easy it is to use and it does everything one needs it for
Cons
  • I think the customer service should be better

Revainrating 4 out of 5

Very powerful tool for daily control over website performance

I can say that my experience with it is very pleasant, both in terms of work as well training. The quality support team always ready for any kind assistance at all times! It's not so easy to find such specialists who are able help you solve your problems quickly. As an employer this solution has been implemented by me personally within 3 days from signing-in online portal after having signed up through our website (website development). And now we have daily management reports showing usโ€ฆ

Pros
  • Very strong analytical capabilities; ability analyze data.
  • Easy implementation process,
  • )Easy customization options according client needs / requirements
Cons
  • No user friendly interface design yet but should be available soon enough !