Header banner
Revain logoHome Page
infinity technologies logo

Infinity Technologies Review

4

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Professional Services, Emarsys Consulting

View on AmazonView on ЯM

Description of Infinity Technologies

eWave is an independent digital transformation agency with commerce at its core. Through the delivery of experience-driven end-to-end commerce solutions, the company connects digital and physical channels to streamline purchase journeys at speed and at scale, ultimately transforming organisations for growth in the digital economy.

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great customer service and continued progress with new features

I like that they are very proactive about keeping me informed throughout our project; even if it's just something as simple as getting back to you or asking what questions/concerns we have - nothing! They've been so helpful from day one through launch (and beyond!). The team has really gotten their act together since i last worked here 6 months ago - much more focused now than before, which was great to see!! Definitely recommend working w them over any other software provider out there right…

Pros
  • Flexibility
  • Customization possibilities
  • Support for all major Microsoft platforms

Revainrating 5 out of 5

Payment Solution and Integration with Magento platform

Ease of use & implementation even if you have no IT background! Great support from team members. Support tickets are answered promptly or addressed through additional training where appropriate (sometimes not needed). Team member availability can be limited during peak times which could cause delays when submitting requests/support ticketing queries but this seems rare so far - I guess it's all relative depending how busy your organisation gets etc.. We were looking into providing payments…

Pros
  • Highly recommend!!! Also love their mobile app integration.
Cons
  • Some cons

Revainrating 5 out of 5

Infinity Technologies - Good Customer Service

The best part about working here was that they are always willing help you out even though it's not their area (but I am happy that my colleague helped me). Sometimes there were time lag between customer support team when contacting them through chat option or emailing/sms etc., but overall good side! Nothing so far!! Would be great if we have more live chats options like Skype video calls where our customers can talk directly from anywhere around world without having any issues related…

Pros
  • Wide network coverage
  • Easy user access to all services required for business.
  • Network speed is fast enough in terms with other providers, especially during peak hours.
  • Great service quality at least compared among others available market players
  • Able staff who works hard behind each job completed successfully :)
  • Very prompt response whenever an unforeseen issue arises while using this product

Revainrating 5 out of 5

Superb partner in building out digital strategy and execution

Ewave has been instrumental as we have moved through multiple phases within our journey towards becoming more digitally savvy across both B2B & consumer touch points - from customer onboarding/acquisition all way thru lifecycle engagement (retention). The team are very agile when it comes time to make changes which can be challenging given their deep expertise but always deliver value added insights that help us move forward faster! Nothing really so far other than working closely together…

Pros
  • Very responsive, quick turnaround times for inputs
  • Highly skilled in data analytics; excellent at identifying opportunities or gaps with respect key metrics such market share
Cons
  • Good but not great