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Keepcon Review

2

ยท

Very good

Revainrating 4.5 out of 5ย ย 
Ratingย 
4.5
Marketing, Customer Journey Analytics

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Description of Keepcon

The leading platform for automated customer experience management.

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Great tool for managing service providers and customer relationships

I like that it allows me to have multiple accounts in one place, so when something is off with an account (like email or billing) all of my other customers are not affected! It can be difficult at times figuring out what information you need from your clients vs their preferences/needs versus system requirements etc., but overall this has been very helpful! One thing we've really enjoyed about keepCon as compared to our competition was how easy they made onboarding new employees - no moreโ€ฆ

Pros
  • Easy way for staff members who don't know eachother well enough yet within ecommerce storefronts.to get acquainted quickly without spending too much time learning everyone's names & faces before starting work together :)
Cons
  • Can feel unresponsive occasionally during peak hours

Revainrating 5 out of 5

Great way send email messages quickly

I like that it allows me to have all of my customers in one place, so if there is an issue or question with a specific person they can be handled at once rather than having multiple emails going back and forth. It also makes it easier when sending out surveys to track who has completed them/when they were done as well. At this time we do not really love anything about keepCon other then how easy it was to switch over from another ticketing system. If you are looking for something simple andโ€ฆ

Pros
  • Easy interface
  • Can send email notifications within ticket creation process.
  • Very helpful customer support very professional yet friendly & knowledgeable
  • Multiple levels (users) per project allow flexibility
Cons
  • There are disadvantages