I like that it is easy to use with all of my contacts in one place! It's also very intuitive which makes training easier than other systems out there.
The system needs some work but its not terrible considering how new they are at this point - still learning from their mistakes (which is great!). There are no downsides so far.
We have been able to track projects more efficiently by using this software instead of spreadsheets or text files; we can easily see what stage each piece is currentlyβ¦