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Loyalty CRM Review

3

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Marketing, Demand Generation

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Description of Loyalty CRM

Attract, grow and retain your customers with our dynamic, intuitive and all-in-one Loyalty CRM. With deep analysis into the behavior of your customers, BAT Loyalty CRM can spike your bottom line by recognizing top spenders and thereby retaining bigger sales from switching to competitors.

Reviews

Global ratings 3
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  • 4
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Type of review

Revainrating 4 out of 5

Customer Retention Tool That Tracks All Your Customers

The best thing about Loyalty CRM is its simplicity. The app is easy to use. It gives you an overview of all your customer's data and helps to find the customers who are loyal to your company. I have used the app for a very long time and I have not come across anything that I dislike about it. I would recommend this app to all those who want to track customer's loyalty. I am using the app to find the most loyal customers of my company. I have found many customers who are loyal to my company and…

Pros
  • Easy interface
  • Simple user experience
  • Helps in tracking sales history.
  • Customer retention rate calculation feature makes business analysis easier with ease!
Cons
  • More advanced features could be helpful like analytics, reports etc

Revainrating 4 out of 5

Great solution if you run multiple retail stores, restaurants & travel companies

The customer support team is very responsive when we have any questions or issues related loyalty programs in general! Customer service has been great so far!! We are solving two big challenges which were identified during implementation phase - 1) lack analytics data for marketing campaigns (we used Pardot initially but it was not giving us enough insights). 2nd challenge being retention/upsell opportunities across various channels like website etc., The best thing about this software is that

Pros
  • Easy usability
  • Great reporting capabilities.
  • Very helpful with campaign management, such as email blasts & push notifications.etc
Cons
  • Not much customization available at present time

Revainrating 4 out of 5

Excellent customer service, professional staff

I like that my account manager and the team are always open to feedback and suggestions. It's easy for users to navigate through the system as well. It is very user friendly and simple to use. There is nothing that I dislike about this program. It has been a great experience so far. My only suggestion would be to have more ways to keep in contact with their Customer Care. They should have a way to communicate directly with them via email or phone call. We are solving the problems of our…

Pros
  • Great customer service
  • Ease of implementation/customization options available.
  • Easy navigation within platform (mobile app, etc.)
  • Fast data transfer between platforms mobile devices & website.
  • Many features already built into backend but can do additional custom development if needed when building new apps / programs!
Cons
  • No complaints here