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Mainline Information Systems, Inc. Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Mainline Information Systems, Inc.

Mainline is a nationwide Premier IBM Business Partner selling the complete IBM product line: mainframes, power, system x, software, services and IGF. Mainline only sells IBM products and complementary infrastructure solutions specifically around virtualization/cloud, business intelligence, security, and business continuity.

Reviews

Global ratings 3
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Extremely professional, dependable IT services

I liked that they had an extensive knowledge base of their systems capabilities as well as having multiple experts available for support via phone or email to help with any issues we might have when using them in our organization! There were some things about it which was confusing at first but once you get used to how it works its easy peasy :) We use this service primarily because there are no other options out there within my school district (which isn't very large) so being able to access…

Pros
  • Great customer relationship
  • Excellent products/services offered
  • Very reliable services provided
Cons
  • Almost never

Revainrating 5 out of 5

Delighted customer & satisfied vendor

I like that they are always looking for ways to help their clients improve processes or solve issues in new innovative ways. They have been very helpful with our technology needs at work. The staff has never disappointed me when it comes to solving problems we had as customers; however there isn't much of anything else i dislike about them. If you need an IT department who will truly listen to your concerns and wants what's best for your organization then this team should be considered! We've…

Pros
  • Also because mainlines techs understand business models well enough so if something goes wrong its easy to point us directly where ever needed without having no idea how things works behind scenes just ask my
Cons
  • So-so

I like that it's easy to find specific information. It's not expensive nor does it take a long time to get the right info you need. There are several options for searching so if there are certain things you don't understand or want to learn more about, you can always use those search tools. Nothing really. It works well as far as finding what you need goes. I have used other companies' versions of this program but this one has been easier to use and find info quicker. We use it for our payroll…

Pros
  • User friendly
  • Very straight forward system.
  • Easy access from any computer in your building with Internet connection (wired/wireless)
  • Great customer service team very helpful when issues come up!
Cons
  • Mostly okay, but...