I like that it is very customizable, you can choose what features are important to your business needs as well how often they will check in with customers or send out emails/text messages (and when).
It's not always easy figuring things our of this software but if we have questions their support team has been great at getting back right away! The interface could use some updating though - looks outdated now compared even 5 years ago which was also old then too since its first release? They've…