Header banner
Revain logoHome Page
mindtouch logo

MindTouch Review

5

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Content Management, Knowledge Management

View on AmazonView on ЯM

Description of MindTouch

MindTouch offers enterprise-grade, AI-powered knowledge management solutions for mid-size organizations and large global enterprises that want to increase customer lifetime value. MindTouch serves millions of users worldwide. It was founded in 2005 and is headquartered in San Diego, California. The company’s knowledge management platform was designed to dynamically serve up relevant content wherever the customer journey starts or ends for a more consistent, personalized and effortless experience. MindTouch offers solutions for customer self-service, agent assistance and departmental knowledge. These solutions give organizations everything they need to quickly and easily capture, manage, extend, update and optimize knowledge across touchpoints, channels and devices. MindTouch functionality includes Google-optimized content, intelligent search capabilities, and personalization/permissioning to ensure a low-effort customer experience. Functionality also includes extensibility into multiple channels such as web properties, support ticket forms, community sites, chatbots, and more. The platform also includes pre-built integrations to popular CRM and contact center systems. MindTouch built its platform using highly scalable microservices and serverless technologies to handle the largest volume of content without performance degradation. The company’s services include implementation, project management, education/training, and KCS best practices and certification. Customers also receive 24/7 support and a dedicated customer success manager to ensure fast deployment and maximum ROI.

Reviews

Global ratings 5
  • 5
    3
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

MindMeister makes knowledge transfer and sharing seamless in any environment

I like how easy it allows me to create content which can be used across my organization without having an IT department or expensive software licensing costs - just pay per use! The interface could look more professional but this isn't really something we have control over as they are using their own design system so there's not much you'd do about it if anything did come up with regards to aesthetics (and even then perhaps). We've been able to add our internal documentation onto one page…

Pros
  • It is fairly intuitive, simple functionality that requires little training for staff members who want access; very flexible platform allowing different types of media such audio files etc.; great customer support when needed
Cons
  • Zero

Revainrating 4 out of 5

Mindtact Webtech is simply THE BEST in terms of web analytics

We have used many different mindtouch products over our 20+ years with them but my favorite by far has been their SiteCatalyst tool which allows us great insight into what visitors are doing when they come across your website or application so we can make changes accordingly! The platform itself however needs some work as it seems like there could be more functionality added (but I'm not sure if this would decrease performance). If you're looking at other tools out now then give these guys an…

Pros
  • They are the one true source for business intelligence and analytics data and reporting services, and in our case, it's all about the user experience and the ability to extract great insights from the data we have available
Cons
  • It's a great product and I think they could do a little more to better integrate with other systems

Revainrating 5 out of 5

MindTouch is THE BEST Platform To Communicate With Your Clients

The best part about using mindtouch's products are their customization features! Their team always makes sure I have everything i need (even if it isn't exactly what we're looking for), so whenever there IS something wrong with our platform they tend not make me feel like garbage but instead work hard at getting us back up & running as soon as possible. They also do an amazing job keeping my account updated - even when things go awry or changes happen on one side you can rest assured your…

Pros
  • Easy to learn
  • Allows customer flexibility in terms options, colors schemes easy enough anyone could figure anything elseout without prior experience.
  • Customizable design allows freedom within limits :)
  • Multiple views available per page is convenient
Cons
  • All fine

Revainrating 5 out of 5

Easy Digital Content Creation Solution

I like how user friendly it can be used with mobile devices as an application with many features available. The interface could use some improvements when using this tool from a laptop or desktop computer it usually hangs up and has problems loading pictures and some other things. Very intuitive platform to create digital content without any assistance required, which made my job really easy! Mindtouch allows me to develop projects quickly while maintaining high quality standards and without…

Pros
  • Easy way creating presentations online..Great software program!!!!! Love what you are able too accomplish within mind touch...Easy navigation through site..Nice work environment....I love everything so far
Cons
  • Mostly okay, but...

Revainrating 4 out of 5

A good Form building solution, Easy integration and Good customer service

I like how easy it is to create forms using this platform.It can be customized according to your needs.Also you get free support from their team while working with them. The only thing which i dislike about mindtouch formbuilder is that some templates are not available as such so u need to customize or else pay more money but then again its worth paying extra price if they give you full access.This software helps us build an interactive tool for our user's experience.I have been able to add…

Pros
  • Easy interface
  • User friendly layout in termsof design.
  • Great customer service response bymind touch staffs & tech people who work behind scenes!
  • Very cost effective when compared other tools.Its good enough even at low prices..You don't really feel bad spending few bucks here,you will still find value outta those buck!!!!! :)
Cons
  • Nothing specific actually